BOIL WATER NOTICE: All Austin Water Customers MUST boil water before using it for eating or drinking until further notice. Water must come to a rolling boil for 2 minutes, then allowed to cool until it is ready to use. Visit austintexas.gov/alerts for more information.
A city-wide precautionary boil water notice has been issued. Austin Water’s Ullrich Water Treatment Plant is out of service due to an internal treatment process issue that resulted in high turbidity within the plant. Crews and officials are working diligently to address the issue and restore operations at Ullrich Water Treatment Plant.
Austin Water is currently maintaining water service to customers by increasing water production at Davis and Handcox Water Treatment Plants and by carefully managing pumping within the network of water pipelines. There have been no power disruptions at drinking water plants.
Any water recovered from plumbing systems should be boiled before drinking or cooking with it following the guidelines at www.austintexas.gov/page/boil-
For more information and updates, stay posted to local news, city social media, or visit us online at www.austinwater.org.
"We all need to do our part when something like this happens, and we will. We can also be frustrated, as I am, that there's yet another situation to deal with," said Mayor Steve Adler. "We can be thankful, too, that the situation was noticed quickly and steps taken, any public health risk is very, very small, and we're much better prepared right now with equipment and supplies as we open water distribution stations. It appears this will be over in a couple of days, and the city will keep everyone informed along the way. Please help your neighbors."
Mandatory Emergency Water Use Restrictions Issued due to Limited Treatment Capacity
Austin Water Director, Greg Meszaros, has issued emergency water use restrictions, effective at 7:30 p.m., on February 5, 2022.
Water use restrictions are authorized under §6-4-20 of Chapter 6-4 Water Conservation of Austin Municipal Code to protect public health, safety, welfare, infrastructure, or available resources in the event of an unusual water system operational event, catastrophic occurrence, severe weather event, or other emergency disaster situation which necessitates such restrictions.
These emergency water use restrictions are necessary to ensure water is available for firefighting and basic needs.
During this period, residential customers are asked to curtail indoor water use as much as possible. Until further notice, all outdoor water use is prohibited. Residential customers may not:
All commercial customers are required to reduce water use unless needed for health and safety. Manufacturing customers, specifically those that use an average of over 100,000 gallons per day, are asked to reduce water use as much as possible. Commercial customers may not:
Retail customers of Wholesale Districts
The above boil water notice and emergency water use restrictions are also in effect for retail customers of Austin Water Wholesale Districts and Utilities, including: