Tuesday, May 25, 2021

Austin Water Expands Affordability Initiatives to Include Multi-Family Customer Service

Financial assistance now offered
to renters without a dedicated water meter and account

 
AUSTIN – Building on an increasing portfolio of affordability measures, Austin Water announced that effective immediately, low income and vulnerable Austinites living in apartments and other multi-family dwellings will see a new credit on their monthly utility bill. The credit is designed to offset a portion of their monthly water and wastewater services. Eligible participants will automatically receive a maximum $200 a year credit, which will appear on monthly billing statements as the Austin Water Multi-Family CAP Program Discount.  

"The new Austin Water Multi-Family CAP program allows us to reach vulnerable customers who do not have a dedicated water meter, but nevertheless, pay for monthly water service," said Christina Romero, Financial Manager at Austin Water. "This program offers a safety net to thousands of customers who have traditionally been ineligible for Austin Water financial assistance through the Customer Assistance Program (CAP)."

Customers in the first-phase of this program include those who:
  • Reside in an apartment complex or other multifamily dwelling that receives services from Austin Water.
  • Receive financial assistance from Austin Energy with their electric utility bill through the CAP program.
A second implementation phase will begin later this year to assist a small fraction of customers in outlying areas around Austin who receive water service from Austin Water, but are not Austin Energy customers.

For more information and a complete list of the ways City of Austin offers customers financial assistance, customers are encouraged to visit https://austinenergy.com/ae/residential/yourbill/customer-assistance-programs/customer-assistance-programs

4th of July Personal Watercraft Ban on Lake Austin

The Austin Police Department Lake Patrol Unit will enforce the City Ordinance that prohibits the use and operation of personal watercraft, w...