At a joint meeting today of the City Council’s Audit and Finance Committee and Austin Water Oversight Committee, Austin Water provided details about improvements that have been implemented or are underway to enhance resilience. The improvements stem from recommendations made as part of an external review of Austin Water that was completed in January 2023.
The review also identified 53 recommendations to improve hiring and compensation, organizational structure, operations and staff training, culture and internal communications, and emergency management. Overall, 69 percent of the recommendations have been implemented or are underway. All recommendations will be implemented by the end of the year, through specific actions, process improvements, or programmed capital projects.
“Austin Water is committed to learning, continuous improvement, and innovating to address modern challenges. We are excited to bring these recommendations to fruition to serve our community,” said Director Roalson.