The City of Austin has announced revised service schedules and office closures for City facilities and public services for Christmas and New Year’s Day.
Austin Resource Recovery Trash, Recycling, and Composting and Facility Schedules
Collections will follow the regular schedule and will not be affected by the upcoming holidays. Customers can check their schedule any time in the Austin Recycles app or at AustinRecycles.com. The Recycle and Reuse Drop-off Center and the Hornsby Bend Biosolids Management Plant will be closed Saturday, Dec. 24. Austin Public Health
Environmental Health Services at the Rutherford Lane Campus, Office of Vital Records, all WIC and Shots for Tots clinics, and Neighbor Centers will be closed Friday, Dec. 23 through Monday, Dec. 26, as well as Monday, Jan. 2. COVID-19 tests are available at private and non-profit sites throughout Austin, including pharmacies, hospitals and urgent care centers. Those who have private insurance can contact their doctor’s office or insurer for assessment and testing options. Additional resources: Visit Vaccines.gov (Vacunas.gov in Spanish) to find flu and COVID-19 vaccine providers near you.
City of Austin Utilities Schedule
The City of Austin Utilities Customer Care Call Center and City of Austin Utility Customer Service Centers will be closed Friday, Dec. 23 through Monday, Dec. 26 and Saturday, Dec. 31 through Monday, Jan. 2. Customers can make utility payments at coautilities.com or by calling 1-833-375-4919 for a Quick Payment. Additional payment options include: - Paying at authorized locations, including most Austin H-E-B, Fiesta Mart, Randall’s and Walmart stores
- Mailing money order or check to P.O. BOX 2267, Austin, TX 78783-2267 or using a drop box location
- Payment drop boxes are located at the North and South Utility Customer Service Centers, 625 East 10th Street and 505 Barton Springs Rd. Expect 3-5 business days for drop-off payments to process. The payment drop box at the East Branch inside Rosewood-Zaragosa is NOT available at this time.
Power outages can be reported at outagemap.austinenergy.com or by calling 512-322-9100.
Austin Parks and Recreation
Most Parks and Recreation facilities will be closed for the Christmas holiday Friday, Dec. 23, 2022 through Monday, Dec. 26, 2022, and will be closed for New Year’s on Sunday, Jan 1, 2023 and Monday, Jan. 2, 2023. There are a few exceptions noted below. - Barton Springs, Bartholomew, Big Stacy, Deep Eddy and Springwoods Pools will be open on Friday, Dec. 23. Then, on Saturday, Dec. 24, 2022, all Aquatic Facilities will close at 4 p.m. except Barton Springs Pool. On Sunday, Dec. 25, 2022, all Aquatic Facilities will be closed except Barton Springs Pool.
- On Saturday, Dec. 24, 2022, all Golf ATX courses will close at 1 p.m. and will be closed all day on Sunday, Dec. 25, 2022. Golf ATX will not close for New Year’s.
- Cemetery gates will remain open every day 7:00 a.m. to 7:00 p.m.
Austin Parks and Recreation facility hours vary by location so please call ahead or visit AustinTexas.gov/Parks for hours.
Austin Public Library Schedule
Austin Public Library will be closed Friday, Dec. 23 through Monday, Dec. 26 in observance of Christmas, and Jan. 1-2 for New Years.
Library resources available remotely can be accessed at the Austin Public Library Website, library.austintexas.gov.
Austin Animal Center Schedule
The Austin Animal Center will be closed through Dec. 24-26. The Center will be open for regular hours on Tuesday, Dec. 27. The Center will close at 5 p.m. Saturday, Dec. 31 and remain closed through Jan. 1. The Center will be open during regular hours Monday, Jan. 2.
For questions about City services or information call 3-1-1. You can also submit service requests from the Austin 3-1-1 mobile app. | 
