Austin, TX – Beginning June 1, 2021, landlords who intend to issue a Notice to Vacate to tenants who owe five (5) or more months of rent payments can submit proof to a presiding judge indicating they have registered with the City of Austin's RENT program or another rental assistance program. In accordance with Mayoral Order No. 20210527-030 (PDF), landlords are no longer prohibited from issuing a Notice to Vacate if their tenant has unpaid rent and has exhausted all available rental assistance remedies. Landlords wishing to comply with the order through the City of Austin's RENT Assistance Program must first: - Register as a Landlord on the RENT application portal.
- Complete and submit the Eviction Prevention Application to serve as documentation required by the mayoral order.
Austinites in need of rental assistance can still apply
For renters, additional information on how to apply for rent assistance, including instructions, a how-to-apply video, frequently asked questions, and other application resources, visit www.AustinTexas.gov/RENT, email AustinRENT@cvrassociates.com or call the RENT Call Center at 512-488-1397 between 8 a.m. and 6 p.m. Central-Standard Time, Monday through Friday.
The RENT Assistance Program receives and accepts Video Relay Service (VRS) calls from people who are Deaf or hard-of-hearing. If you speak Arabic, Chinese, Korean, Burmese, Urdu, or Vietnamese, you will be prompted to select your primary language and leave a voicemail when you call the call center. Your call will be returned within 24-48 hours with an interpreter on the line.
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