Wednesday, February 24, 2021

Weather Response and Recovery Updates

City of Austin Launches New Website to Help Residents Navigate Winter Storm Repairs

Feb 24, 2021 01:09 pm

The City of Austin announces a new website to support local residents and business owners whose properties were damaged in the recent winter storm. Visitors to will find information about plumbers, electricians, and other contractors; code compliance and service requests; the City's emergency permitting process; homeowner's funding assistance; and federal and local assistance programs.

"Our top priority continues to be helping our community recover from the devastating effects of Winter Storm Uri," said Spencer Cronk, Austin City Manager. "Launching is one of many tools implemented to help Austinites rebuild from last week's storm. We believe providing this information in one easily accessible location will help our community repair their properties quickly and safely."

The City of Austin is partnering with multiple governmental agencies and community groups to maintain this list of critical resources for Austin residents and business owners. City staff will update the website as new information and resources become available.

Residents are encouraged to visit the City of Austin's Cold Weather Emergency Resources webpage,, for information on water and food distribution, utility outages and services, cold weather shelters, and more. To receive the latest updates on City services, follow @AustinTexasGov on Twitter and like @AustinTexasGov on Facebook.


La Ciudad de Austin lanza una nueva página web para ayudar a los residentes a navegar por las reparaciones tras la tormenta invernal

Visite para obtener recursos de ayuda

La Ciudad de Austin anuncia una nueva pagina web para apoyar a los residentes locales y propietarios de negocios, cuyas propiedades fueron dañadas en la reciente tormenta invernal. Quienes visiten encontrarán información sobre la seguridad para las reparaciones, los fontaneros, electricistas y otros contratistas; el cumplimiento de los códigos y las solicitudes de servicio; el proceso de permisos de emergencia de la Ciudad; la asistencia financiera para los propietarios de viviendas y los programas de asistencia local y federal.
"Nuestra máxima prioridad sigue siendo ayudar a nuestra comunidad para que se recupere de los efectos devastadores de la tormenta invernal Uri", dijo Spencer Cronk, administrador de la Ciudad de Austin. "El lanzamiento de es una de las muchas herramientas implementadas para ayudar a los habitantes de Austin a recuperarse de la tormenta de la semana pasada. Creemos que proveer esta información para ser accesible fácilmente ayudará a nuestra comunidad a reparar sus propiedades de manera rápida y segura."
La Ciudad de Austin está asociada con múltiples agencias gubernamentales y grupos comunitarios para mantener esta lista de recursos críticos destinados a los residentes y empresarios de Austin. El personal de la Ciudad actualizará el sitio web a medida que se disponga de nueva información y recursos.
Se invita a los residentes a visitar la página web de Recursos de Emergencia para el Clima Invernal de la Ciudad de Austin para obtener información sobre la distribución de agua y alimentos, cortes en los servicios públicos, refugios para el clima frío y más. Para recibir las últimas noticias sobre los servicios de la Ciudad, siga a @AustinTexasGov en Twitter y déle un "me gusta" a @AustinTexasGov en Facebook.


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City of Austin and Travis County Severe Weather Response and Recovery Update 

Feb 24, 2021 08:48 am

City of Austin February winter storm efforts continued Tuesday, February 23.


The Boil Water Notice has now been lifted for all Austin Water customers. Customers no longer need to boil water used for drinking, cooking and, making ice. The order had been in place since Wednesday, Feb. 17, 2021. Emergency mandatory water-use restrictions have also been lifted.


Demand at Austin-Travis County water distributions sites continue to decline with the end of the boil water notice, and the restoration of service to the majority of Austin Water customers.  Distribution sites are being consolidated. The following sites will be open Wednesday February 24 at 9 a.m.:


Austin Code is currently responding to code complaints related to issues resulting from the winter storms.  Residents who are tenants should notify their landlord first if they are without water or electricity. For complaints related to tenant-occupied properties, inspectors are following up to ensure landlords get their properties up to code as quickly as possible.

To report power outages, call 512-322-9100. To report water emergencies visit

For all other city services download the Austin 311 mobile app or call 311 or 512-974-2000.

A reminder the City has a dedicated websitewith answers and resources for residents who need winter storm related repairs. A dedicated hotline is also available at the following number: 512-974-1500.

The hotline is available 8 a.m. to 5 p.m. Monday through Friday.

Individuals who are looking for additional available City and County resources, as well as other community resources can visit or for Spanish. City and County departments will also continue to provide updates on social media channels. 

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