Sunday, June 4, 2023

Austin Animal Center launches Meet My Match program

Austin Animal Center is introducing the Meet My Match Program!

Starting June 7, Austin Animal Center will be open by appointment on Wednesdays and Thursdays between 11 am to 3 pm before opening for walk-ins until 7 pm. The Center will remain open from 11 am to 7 pm on all other days of the week.

On Wednesdays and Thursdays, from 11 am to 3 pm, the Austin Animal Center will be open by appointment only so staff can focus on getting pets back home through reunification and matchmaking efforts. During this time, customer service staff will offer one-on-one, individualized online and in-person services to improve the adopter process and experience. 

The pilot program will be monitored and reviewed, and feedback will be collected from staff, adopters, and the community to assess its effectiveness. 

Through Meet My Match, interested adopters can schedule an appointment at and an adoption counselor will be dedicated solely for the appointment.

For reclaiming a pet during these hours, please email

Shelter walk-in hours:

  • Friday, Saturday, Sunday, Monday, Tuesday – 11 a.m. to 7 p.m.
  • Wednesday, Thursday – 3 to 7 p.m.

Appointment hours:

  • Wednesday, Thursday – 11 am to 3 pm

About the Austin Animal Center
The City of Austin Animal Services Office operates the Austin Animal Center, and is the municipal shelter for the City of Austin and unincorporated Travis County. Austin Animal Center provides shelter to more than 11,000 animals annually and safely places more than 95% of all pets. Our goal is to keep pets with their families and in their communities, provide a safe place for homeless animals, promote responsible pet ownership, and preserve the human-animal bond. Learn more at

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